Flat Rate Repairs

A flat rate repair consists of returning a unit to the manufacturer's original specifications, repairing and/or replacing defective parts when necessary, and performing hardware and/or software modifications, when required. The flat rate repair does not include the replacement of braille cells on display units. An additional charge of $50 per cell will be applied if cell replacement is needed.

Unit type
Flat Rate
Price
Approximate
Regular Shipping
Approximate
Overnight Shipping
Braille Blazer
$265
$18
$94
Braille Lite 18 and 2000
$220
$12
$71
Braille Lite 40
$263
$13
$75
Braille Lite M20
$295
$12
$67
Braille Lite M40
$412
$12
$71
Braille 'n Speak 2000
$151
$10
$55
Disk Drive 2
$98
$10
$52
Focus 40
$399
$16
$85
Focus 44
$399
$16
$85
Focus 70
$473
$17
$88
Focus 80
$473
$17
$91
Focus 84
$473
$17
$91
ONYX
$250
$12
$71
OPAL
$92
$10
$52
PAC Mate 20 Portable Braille Display
$184
$12
$71
PAC Mate 40 Portable Braille Display
$184
$12
$71
PAC Mate BNS
$191
$12
$71
Pac Mate BX
$325
$12
$71
Pac Mate QX
$325
$12
$71
PAC Mate TNS
$191
$12
$71
Power Braille 40
$385
$13
$75
Power Braille 65
$625
$21
$101
Power Braille 80
$698
$21
$101
SAL
$452
$13
$75
SARA
$305
$25
$85
TOPAZ
$250
$45
$211
Type Lite
$438
$12
$67
Type'n Speak
$198
$12
$67
VERA
$341
$33
$140
VersaPoint
$730
$48
$211
VersaPoint with Speech
$730
$48
$211

 

You may use the following link to submit a request for a Return Materials Authorization (RMA) number to the Technical Support department via e-mail. This e-mail form only applies to the Freedom Scientific products if units are out of warranty.
RMA form for the FS products

Repairs:

To inquire about the status of a repair, please call 727-803-8600 and press 9.

RMA (Return Materials Authorization) request:

To receive an RMA number, please call 727-803-8600 and choose option 8.

Technical Support:

Please call: 727-803-8600, choose Option 1 for PAC Mate support, Option 2 for software support, or Option 3 for hardware support.